- First, you need to log in.
- Go to My Account.
- Select ‘ORDERS‘ from the left menu bar.
- You can check and view your orders and track them.
Frequently asked questions
ACCOUNT
- First, you need to log in.
- Go to My Account.
- Select ‘ADDRESSES‘ from the left menu bar.
- Press the edit button on the billing address.
- First, you need to log in.
- Go to My Account.
- Select ‘ADDRESSES‘ from the left menu bar.
- Press the edit button on the shipping address.
- First, you need to log in.
- Go to My Account.
- Select ‘ACCOUNT DETAILS‘ from the left menu bar.
- You can see your current email address, then you can change to a new one.
- First, you need to log in.
- Go to My Account.
- Select ‘ACCOUNT DETAILS‘ from the left menu bar.
- Please put your current password and enter the new password in the blank form.
- First, go to log in/ sign up page.
- On the login section, press the ‘Lost your password?’ sentence.
- Type your current username or email.
- Press the reset password button.*If you cant manage this issue, kindly contact us by live chat or email.
ORDER
- Q1. How can i change/update credit card used for my orders?
- Q2. How can I change the billing address on my account?
- Q3. Can i cancel, add or modify the order i just placed?
- Q4. i just placed my order, when will you charge my credit card?
- Q5. Can I have a shipping address that is separated from my billing address?
- Q6. Why am i not given a shipping method order to select?
- Q7. Is it safe to put my credit card online?
- Q8. Can I send in a check to pay for my order?
- Q9. Can I order by phone?
- Q10. I live close by. Can I pick up my order?
- Go to Checkout
- Place your order by using ‘MOLPay Gateway’
- You can use new/used credit card information
- First, you need to log in.
- Go to My Account.
- Select ‘ADDRESSES‘ from the left menu bar.
- Press the edit button on the billing address.
Cancelling Order
1. Go to ‘Cart‘
2. Click the trash icon
Add orders
1. Pick the product that you want
2. Click ‘Add to cart’ button
Modify orders
1. Add/Remove the orders that you want/don’t want.
The credit card charge is based on MOLPay. Once we receive the payment, we will proceed to ship the product to the customer.
Yes, you can. You can give it to other address in the information section.
Shipping method is available in a certain country only.
Yes, You are on a secured site MOLPay.
That selection of payment method isn’t available.
Yes, you can order by using your mobile phone.
That selection of payment method isn’t available.