Frequently asked questions

ACCOUNT

Q1. How to check my orders?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ORDERS‘ from the left menu bar.
  4. You can check and view your orders and track them.

Q2. How can I change the billing address on my account?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ADDRESSES‘ from the left menu bar.
  4. Press the edit button on the billing address.

Q3. How can I change the shipping address on my account?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ADDRESSES‘ from the left menu bar.
  4. Press the edit button on the shipping address.

Q4. How can I change the email address on my account?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ACCOUNT DETAILS‘ from the left menu bar.
  4. You can see your current email address, then you can change to a new one.

Q5. How can I change my account password?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ACCOUNT DETAILS‘ from the left menu bar.
  4. Please put your current password and enter the new password in the blank form.

Q6. I have forgotten my password. How can I get a new one?

  1. First, go to log in/ sign up page.
  2. On the login section, press the ‘Lost your password?’ sentence.
  3. Type your current username or email.
  4. Press the reset password button.*If you cant manage this issue, kindly contact us by live chat or email.

ORDER

Q1. How can i change/update credit card used for my orders?

  1. Go to Checkout
  2. Place your order by using ‘MOLPay Gateway’
  3. You can use new/used credit card information

Q2. How can I change the billing address on my account?

  1. First, you need to log in.
  2. Go to My Account.
  3. Select ‘ADDRESSES‘ from the left menu bar.
  4. Press the edit button on the billing address.

Q3. Can i cancel, add or modify the order i just placed?

Cancelling Order
1. Go to ‘Cart‘
2. Click the trash icon

Add orders
1. Pick the product that you want
2. Click ‘Add to cart’ button

Modify orders
1. Add/Remove the orders that you want/don’t want.

Q4. i just placed my order, when will you charge my credit card?

The credit card charge is based on MOLPay. Once we receive the payment, we will proceed to ship the product to the customer.

Q5. Can I have a shipping address that is separated from my billing address?

Yes, you can. You can give it to other address in the information section.

Q6. Why am i not given a shipping method order to select?

Shipping method is available in a certain country only.

Q7. Is it safe to put my credit card online?

Yes, You are on a secured site MOLPay.

Q8. Can I send in a check to pay for my order?

That selection of payment method isn’t available.

Q9. Can I order by phone?

Yes, you can order by using your mobile phone.

Q10. I live close by. Can I pick up my order?

That selection of payment method isn’t available.